Terms and Conditions

1. Introduction

At Motor Vehicle Spares | VW Division, transparency matters. We are committed to honest service, quality parts, and customer confidence — “Driven by Quality, Built on Trust.”

By accessing and using our website  https://vwspares.co.za/, you agree to be bound by the Terms & Conditions outlined below. Please read them carefully before making use of our services.


2. About Our Business

Motor Vehicle Spares | VW Division | Salvage is a supplier of:

  • Secondhand vehicles
  • New and used automotive parts

 

While our website allows you to browse available stock and submit enquiries, we are not strictly an online store.

Customers are welcome to view and purchase parts and vehicles directly at our physical premises in Port Elizabeth. Our online platform is intended to assist customers in locating stock and making enquiries, with plans to expand our online purchasing capabilities in the near future.


3. Use of the Website

By using this website, you agree to:

  • Provide accurate and complete information when making enquiries or purchases
  • Accept communication via email, phone, whatsapp, or SMS regarding your enquiries or orders
  • Allow the use of cookies and similar technologies to enhance your browsing experience

 

For more information on how your data is handled, please refer to our Privacy Policy.


4. Product Information & Disclaimer

We make every effort to ensure that all product and vehicle information is accurate and up to date. However:

  • Specifications, images, and descriptions are for reference purposes only
  • Used parts and vehicles may show wear and condition variations
  • We do not guarantee that images always reflect the exact item

 

Motor Vehicle Spares | VW Division | Salvage is not liable for any loss arising from reliance on website content. Any errors will be corrected once identified.


5. Pricing

We make every effort to ensure that all product and vehicle information is accurate and up to date. However:

  • Specifications, images, and descriptions are for reference purposes only
  • Used parts and vehicles may show wear and condition variations
  • We do not guarantee that images always reflect the exact item

 

Motor Vehicle Spares | VW Division | Salvage is not liable for any loss arising from reliance on website content. Any errors will be corrected once identified.


6. Orders & Enquiries

Customers are responsible for:

  • Providing correct vehicle details and part specifications
  • Ensuring compatibility before purchase

 

Incorrect information may result in delays or incorrect supply. Our team is available to assist, but final responsibility rests with the customer.


7. Payment Methods

We accept:

  • Visa and MasterCard
  • EFT (Electronic Funds Transfer)
  • Cash

All card transactions are securely processed via Pax . No card details are stored on our website.


8. Collection & Delivery Policy

  • Orders and parts may be collected directly from our Port Elizabeth premises
  • Delivery can be arranged within South Africa, subject to availability and payment clearance
  • Orders are processed within 2–3 working days

 

Customers will receive confirmation via email, whatsapp or SMS.

All items are checked before dispatch.
Please note: Self-arranged courier collections are not packaged by Motor Vehicle Spares | VW Division.


9. Returns & Refund Policy

We offer a 7-day return policy from the original invoice date.

To qualify for a return:

  • Items must be in original packaging
  • Items must be in the same condition as sold
  • The following documents must be provided:
    • Original tax invoice
    • Valid ID (a copy will be made)
    • Bank confirmation letter

 

Refund Process:

  • Refunds are processed via EFT only
  • Payments are made weekly on Thursdays
  • Strictly no cash refunds

 

Please note:

  • We have no control over bank processing times
  • Refunds may be delayed due to public holidays

Any refund request submitted after the 7-day return policy, will be subject to management authorization and a 2.5% handling fee will be charged.


10. Privacy Policy

Motor Vehicle Spares | VW Division | Salvage is committed to protecting your personal information in accordance with applicable South African laws, including the Promotion of Access to Information Act (PAIA).


11. Complaints & Support

If you have any concerns or complaints, please contact us at:
📧 accounts@mvspares.co.za

Include:

  • Your name and contact details
  • A clear description of the issue

We aim to respond within 7 working days.


12. Intellectual Property

All content on this website, including text, images, logos, and branding, remains the property of Motor Vehicle Spares | VW Division | Salvage and may not be used without written permission.


13. Limitation of Liability

Motor Vehicle Spares | VW Division | Salvage will not be held liable for:

  • Indirect or consequential losses
  • Loss of profit, business, or goodwill

 

Our total liability for any claim will not exceed 10% of the value of the transaction in question.

All claims must be:

  • Submitted within 90 days of the incident
  • Legally filed within 1 year

14. Changes to Terms

Motor Vehicle Spares | VW Division | Salvage reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website constitutes acceptance of any changes.

Find the VW Part You Need Today

Don’t let the search for parts slow you down. Get quality Volkswagen parts sourced from professionally stripped vehicles, at prices that make sense.

We cater to all Volkswagen models, offering both new and used parts to suit different needs and budgets. Our knowledgeable team is always ready to assist you in finding the exact part you need.

Quick Links

About

Help Centre

Business

Contact

Support

Privacy Policy

Career

Company Info

Copyright © 2026 Motor Vehicle Spares Powered By Yep